Frequently Asked Questions

We currently only accept card payments for online and over the phone orders, and can offer various ways for you to pay for your order, including MasterCard, Visa, Maestro (previously Switch), Visa Electron and Visa Delta. Please ensure that the billing address entered on your order matches the address the payment card is registered to.
We have different delivery options available according to how urgent your order is including a next day delivery option. To view these options and find out exactly when you will receive your parcel click here.
Unfortunately not, all our customer orders are passed directly to our warehouse for shipping.
Yes, we want you to be happy with everything you buy from us. If you are not completely satisfied with any* of the products you purchase then as long as they are un-used and within their original packaging you can return them to us for a refund within 14 days. When returning any item to us please state the reason for the return and include your name, address, contact telephone number and order reference number. * Please note that personalised items can only be returned if the goods are faulty
Sorry, we do not accept payments through cheque.
Recommendations state that latex balloons, when filled with helium, should last up to 7 hours. However, foil balloons last a lot longer than this and can last days.
Our foil balloons are not supplied filled with helium but we do stock Helium canisters. Click here for further information on our helium canisters.